Privacy Policy

Last updated: April 2, 2026

1. Introduction

SendAndSign.co ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at sendandsign.co ("Service"). By using the Service, you consent to the practices described in this policy.

2. Data We Collect

We collect the following types of information:

  • Account Information: Name, email address, and password when you create an account.
  • Proposal Data: Project descriptions, client details, pricing, timelines, and other information you provide in the proposal wizard. This data is used to generate your proposals and contracts.
  • Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card number on our servers.
  • Signature Data: When a client signs a document, we record their typed name, signature image, IP address, user agent, and timestamp for verification purposes.
  • Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and proposal view events.
  • Device Information: Browser type, operating system, and device information collected automatically.

3. How We Use Your Data

We use the information we collect to:

  • Generate AI-powered proposals and contracts based on your inputs
  • Process payments and manage subscriptions
  • Facilitate electronic signature collection and verification
  • Send transactional emails (proposal notifications, signed PDFs, account updates)
  • Provide customer support
  • Improve and maintain the Service
  • Detect and prevent fraud or abuse

4. Cookies

We use essential cookies to maintain your session and ensure the Service functions properly. We also use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe: Payment processing. Stripe's privacy policy applies to payment data. stripe.com/privacy
  • Anthropic (Claude AI): AI content generation. The text you provide in the proposal wizard is sent to Anthropic's API to generate your proposal and contract. Anthropic does not use this data to train their models. anthropic.com/privacy
  • Brevo (Sendinblue): Transactional email delivery for proposal notifications and signed PDFs.
  • Google Analytics: Anonymous website usage analytics.

6. Data Retention

We retain your account data and proposals for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Signed documents may be retained longer as they serve as legal records for both parties.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS/TLS), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at the email address below.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@sendandsign.co.